FAQ — Frequently Asked Questions
What exactly is Broken Model?
ModèleBrisée is an independent watch brand, launched in 2024 by Brice. The basic idea is simple: affordable watches all look alike, and truly distinctive watches cost €3000. We created what didn't exist in between – asymmetrical pieces, inspired by surrealism and Y2K aesthetics, produced in limited series. Each model is fewer than 100 pieces. That's not marketing, that's the reality of how we manufacture.
Why trust such a young brand?
That's a legitimate question. The real answer is: you don't have to take our word for it. You can see customer photos on the homepage, read feedback from those who've received their watches, take advantage of the 14-day return policy if it's not right for you, and witness full transparency in our creation process.
We're a young brand, we have nothing to hide — quite the opposite, that's our strength. Big brands can afford to be opaque. We can't. And that's an advantage for you.
What if I don't like the watch when I receive it?
Satisfaction or your money back, 14 days from receipt. The condition is that the watch must be in the same condition as when it was sent — unworn, unscratched, in its original packaging. Contact contact@modelebrisee.com, and we'll guide you through the return process. No fuss.
Do you have a warranty?
Yes. 2-year warranty against defects. If your watch has a manufacturing problem — movement, case, clasp — we'll take care of it.
What the warranty does not cover: impacts, scratches, damage related to incorrect use (diving, dropping). For any issue, contact us at contact@modelebrisee.com and we'll handle it directly.
What is the quality of the materials?
Water resistance & care:
5 ATM = splashes, rain, hand washing ✓
Not for diving or intense effort (perspiration = acid = deteriorates the strap in the long term).
Assembly origin: PRC
It's on pre-order, when do I receive it?
Pre-order items are made after an order is placed — this is what allows us to remain a limited edition. Allow approximately 4 to 6 weeks between your order and receipt.
When an item is in stock, it is shipped within 48 hours. The exact delivery time is indicated on each product page.
Where do you deliver?
Throughout Europe. Free delivery in metropolitan France. For other European countries, shipping costs apply depending on the destination — you will see them at checkout before confirming anything.
How do I track my order?
Once shipped, you will receive an email with your tracking number. You can also visit the "Track My Package" page directly on the website. For any questions about an ongoing order, contact@modelebrisee.com — we respond quickly.
Do you have another question? contact@modelebrisee.com