Shipping policy

ModèleBrisée doesn't work like a regular brand. Every watch is made in limited series, in deliberately small quantities. This policy explains exactly how shipping works, so you know what to expect when you order.

Production and processing time

Two cases.

If the piece you order is already produced and in stock, it ships within 3 to 5 business days. Orders from the United States ship from our US warehouse.

If you place a pre-order on a series that hasn't been made yet, allow about 45 days of production before shipping. That's the real production time, piece by piece, at our workshop. We don't shorten it and we don't hide it. You get an email when your order goes into production, then a second one when it ships, with your tracking number.

If a timeline ever changes (workshop delay, material shortage), you'll be told by email before shipping, not after.

Where we ship

We ship worldwide: France, Belgium, Switzerland, the rest of the European Union, the United Kingdom, the United States, Canada and beyond. Your country is confirmed at checkout. If your country doesn't show up in the shipping options, email us and we'll find a way.

Estimated delivery times after shipping

United States (from our US warehouse): 5 to 9 business days
Mainland France: 2 to 4 business days
Belgium, Switzerland: 3 to 6 business days
Rest of the European Union, United Kingdom: 4 to 8 business days
Canada: 6 to 12 business days
Rest of the world: 8 to 15 business days

These are carrier estimates, not contractual guarantees. Customs formalities can add time, especially outside the European Union.

Duties and taxes

Orders to the United States ship from our US warehouse: no customs fees on delivery. For other orders shipped outside the European Union (Canada, United Kingdom, etc.), customs duties, import taxes or clearance fees may apply on arrival. These fees are set by the destination country, not by ModèleBrisée, and are paid by the customer. We can't predict them exactly or cover them. If you order from outside the EU, check the thresholds that apply in your country before placing your order.

Shipping costs

Shipping costs are calculated automatically at checkout based on the destination country and shown before final payment. No surprises afterwards.

Order tracking

Every package ships with a tracking number, sent by email as soon as it leaves. You can follow your watch in real time until delivery.

Shipping address

Check your address before placing your order. If a package is returned or lost because of an incorrect address provided at purchase, reshipping costs are on you.

Lost, damaged or delayed package

If your package arrives damaged, doesn't arrive within the estimated time, or seems lost, email us directly with your order number. We open a claim with the carrier and keep you posted at every step. No ModèleBrisée watch is supposed to get lost on the way. If it happens, we handle it with you until it's solved.